---
metadata:
  - name: generator
    content: Diplodoc Platform v5.55.0
alternate:
  - https://alice.yandex.kz/support/kk/station/settings/subscription-problem.md
  - https://alice.yandex.kz/support/ru/station/settings/subscription-problem.md
  - https://alice.yandex.kz/support/tr/station/settings/subscription-problem.md
  - https://alice.yandex.kz/support/uz/station/settings/subscription-problem.md
  - href: uz/station/settings/subscription-problem.md
    type: text/markdown
    title: Markdown version
  - href: ../llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://alice.yandex.kz/support/uz/llms.txt


# Pulli obunaga oid muammolar

<!-- source: uz/_includes/reusables/id-badges/all-stations.md -->
<!-- source: uz/_includes/reusables/id-badges/devices-in-the-article.md -->
<!-- source: uz/_includes/reusables/id-quick-notifications/quick-notification.md -->
Ba’zi bo’limlar faqat rus tilida mavjud.{.machine-translation-note}

<!-- source: uz/_includes/reusables/telegram.md -->
### {#floating-button}

<div class="telegram-btn" role="button" aria-label="Contact the Yasmina Support via Telegram">
  <a href="https://t.me/aliceUZsupport_bot" target="_blank" rel="noopener" aria-label="Contact the Yasmina Support via Telegram" title="Contact the Yasmina Support via Telegram">
    <img src="https://yastatic.net/s3/doc-binary/src/support/assistant/telegram.svg" alt="Telegram icon" width="32" height="32" role="img" aria-hidden="true" style="user-select: none; pointer-events: none;">
  </a>
</div>
<!-- endsource: uz/_includes/reusables/telegram.md -->
<!-- endsource: uz/_includes/reusables/id-quick-notifications/quick-notification.md -->
<!-- endsource: uz/_includes/reusables/id-badges/devices-in-the-article.md -->
<!-- endsource: uz/_includes/reusables/id-badges/all-stations.md -->

<!-- source: uz/_includes/reusables/neuroexpert-button.md -->
<div style="display: none;"> </div>
<!-- endsource: uz/_includes/reusables/neuroexpert-button.md -->

<!-- source: uz/station/_includes/settings/subscription-problem-conbody.md -->
<!-- source: uz/station/_includes/troubleshooting/promo-problem/id-promo-problem/common-subscription--ol--problems.md -->
1. ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasidan chiqib, unga qayta kiring. Agar login yoki parolingizni eslolmasangiz, Yandex ID Ma’lumotnomasining [Muammolarni hal qilish](https://yandex.uz/support/id/uz/feedback.html) bo‘limidagi tavsiyalardan foydalaning.

    <!-- source: uz/station/_includes/reusables/id-app/open-app.md -->
    <!-- source: uz/_includes/buttons/open-app.md -->
    <div class="open-app-button" style="display: flex">
        <a href="https://ya.cc/iot_app" class="custom-button custom-button--with-icon">
            <img class="custom-button__icon" src="https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg" alt="Alisaga bilan uy">
    Ilovani ochish
        </a>
    </div>
    <!-- endsource: uz/_includes/buttons/open-app.md -->
    <!-- endsource: uz/station/_includes/reusables/id-app/open-app.md -->
    
1. Stansiyaga biriktirilgan hisob orqali kirganingizni tekshiring.

    1. <!-- source: uz/station/_includes/reusables/id-app/app-smart-home.md -->
       Qurilmalar ro‘yxatini ![](https://yastatic.net/s3/doc-binary/docs/support/selfhost/alice/station/smart-home-app.svg){height=20px} Alisaga bilan uy ilovasida oching.
       <!-- endsource: uz/station/_includes/reusables/id-app/app-smart-home.md -->
    
    1. Agar ulangan qurilmalar ro‘yxatida Stansiya chiqsa, hisob yaroqli. Agar ro‘yxatda Stansiya bo‘lmasa, demak siz boshqa hisobdan foydalanyapsiz.
    
1. [Karnayni qayta yuklang](https://alice.yandex.kz/support/uz/station/settings/reboot.md).
<!-- endsource: uz/station/_includes/troubleshooting/promo-problem/id-promo-problem/common-subscription--ol--problems.md -->

Muammoni hal qilinmasa, yordam xizmatiga murojaat qiling. Xizmat taqdim etilmaganiga ishonch hosil qilamiz va obunani to‘langan muddatga tiklaymiz.
<!-- endsource: uz/station/_includes/settings/subscription-problem-conbody.md -->



<!-- source: uz/station/_includes/styles/mini-toc.md -->

<!-- endsource: uz/station/_includes/styles/mini-toc.md -->